There are NO Refunds on purchased classes, packages, or products. Please be sure to order the correct boot size and tension bands for your weight and condition. You can exchange Kangoo Jumps rebound boots within 5 days of receipt. Shipping costs for exchange on standard orders will be paid by the buyer. There may be additional fees to exchange custom orders. Your exchanged item will be shipped after receipt of the returned item. Product must be in new condition with no signs of wear, with all original product inserts, box and parts. Accessories and replacement parts cannot be exchanged. Email all product inquiries and exchange requests to: firstname.lastname@example.org. Please review our complete policies under the Classes/Policies tab.